HOW TO MAKE YOUR RESERVATION
To make your reservation, visit your travel agent, give us a call or visit our website at www.omegatours.ca
INFECTIOUS DISEASES AND COVID-19
You acknowledge the risks related to the spread of infectious or contagious diseases. It remains the responsibility of you, the traveller, to take the necessary precautions applicable to health hazards, including but not limited to COVID-19. To ensure the safety of all guests and employees, resort/hotels/airlines and cruise lines may have mandatory safety protocols in place, and the availability of their services and facilities may be impacted without notice.
As part of Canada’s efforts to reduce the spread of COVID-19 and prevent importation, all travellers are required to provide contact and quarantine information upon and after entry into Canada. This information is crucial to Canada’s response to COVID-19.
Please refer to https://www.iatatravelcentre.com/, your local embassy or government website for current guidelines and regulations.
Deposits: More than 45 days from departure, deposits of $500 for multi-day tours; full payment at the time of booking for transfers & day tours.
If you are booking a customized itinerary, we will request up to a 30% deposit at the time of booking which is non-refundable, unless otherwise noted.
Final Payment: Payment in full is required at the time of booking for reservations made less than 45 days before departure.
Credit card bookings: Your authorization to use your credit card number for deposit and/or final payment indicates your compliance with our booking terms and conditions whether or not you have actually signed the appropriate draft. Verbal authorization of your credit card confirms your reservation. For security purposes, we are required to collect the passenger’s credit card billing address as well as the CVV code.
CHANGES OR CANCELLATION TO TOURS
Tour cancellation: Omega Tours reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements or circumstances beyond its control. Omega Tours will try to re-book the same or similar tour.
Omega Tours cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Omega Tours.
If your tour package includes a flight and/or a rail ticket, the flight and/or rail ticket component is 100% non-refundable at the time of booking.
For individual reservations, the following cancellation fees apply per person (unless noted for specific products/destinations in the tabs below):
* As noted above, if you are booking a customized itinerary, we will request up to a 30% deposit at the time of booking which is non-refundable, unless otherwise outlined.
Cancellation fees may also apply to any additional services, including accommodations and optional excursions, reserved prior to, during, and after the tour. The cancellation policy for each tour may vary due to more flexible COVID-19 terms. Please verify with an Omega Tours travel advisor if you have any questions.
If your tour package is one of the below, there is a 5% cancellation fee for bookings that are cancelled 45 days or more prior to the date of departure. All other terms as outlined in the general tab above, apply:
Best of Rome, Florence & Venice
Heart of Italy with Cinque Terre
Highlights of England & Scotland: London to Edinburgh
Highlights of Portugal
Lakes of Northern Italy
London, York & Edinburgh by Train
Paris & Bordeaux Explorer
Paris & Normandy Highlights
Paris & Provence Discovery
Paris & The Loire Valley
Provence & French Riviera Escape
Rome & Amalfi Coast Highlight
Rome, Tuscany & Cinque Terre Discovery
Treasures of Tuscany
If your tour package is one of the below, there is a 10% cancellation fee for bookings that are cancelled 45 days or more prior to the date of departure. All other terms as outlined in the general tab above, apply:
A Week in Italy: Venice to Rome
Art Cities of Italy
Charms of the Italian Lakes
Colours of Italy: Rome, Florence & Cinque Terre
Eat Like a Local in Rome, Florence & Venice
Irresistible Italy: Milan to Rome
La Bella Italia: Venice to Sorrento
Rome & Gems of the Amalfi Coast
Rome & the Country Roads of Tuscany
Rome, Venice & the Country Roads of Tuscany
If your tour package is in Scandinavia, as outlined here https://omegatours.ca/tours-by-location/iceland-scandinavia/, the following cancellation terms apply:
Omega Tours recommends that all passengers purchase comprehensive travel insurance.
For the benefit of everyone on your vacation, Omega Tours reserves the right to accept or reject any person as a tour participant and to remove from the tour any participant whose conduct is deemed incompatible with the interests of the other participants.
TRAVELLERS WHO NEED SPECIAL ASSISTANCE OR SPECIAL NEEDS
We ask you to outline any disability or special needs requiring attention to Omega Tours at the time the reservation is made. Omega Tours will make reasonable attempts to accommodate the special needs of disabled travellers, but is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Most transportation services, including the touring motorcoach, are not equipped with wheelchair ramps. We regret that we cannot guarantee individual assistance to a tour participant for walking, dining, getting on and off motorcoaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travellers who require such assistance and must assume full responsibility for the handicapped participant’s well-being. Motorized scooters are unsuitable for touring vacations in Europe.
Smoking is not allowed on transportation that is exclusively provided by Omega Tours.
All tour prices are based on rates (including foreign exchange rates) available at the time of booking. The current price will be confirmed at the time of reservation. Prices are quoted in Canadian funds. However, once Omega Tours has received your deposit for any tour, that land price is guaranteed, and any subsequent land cost increases are at our expense, not including surcharges and any government tax increases. Airfares included as part of air-inclusive tour prices are guaranteed at the time of booking. Tour prices are per person, based on double occupancy unless otherwise noted. Single-room supplements along with triple and quad room reductions are listed where applicable.
PASSPORTS & VISAS
All passengers require a valid passport. Certain countries require that the passport be valid for 6 months beyond the date of return. It is the passengers’ responsibility to obtain all visas and entry documents, and for meeting all health advisories and any documents required by laws, regulations, orders, and/or requirements of the countries to be visited. Your Travel Advisor can advise you of the necessary documents required or you can visit this link for more information: https://www.iatatravelcentre.com/
As of November 21, 2020, travellers to Canada will be required to submit information digitally – please visit this website for the most up-to-date information on ArriveCAN: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan.html
We strongly recommend that your passport be valid at least 6 months after your date of return from your destination.
International travellers who are seeking to travel to the United States under the Visa Waiver Program (VWP) are now subject to enhanced security requirements and MUST apply for ESTA Visa online. Tourists entering Canada will also require an ETA Visa.
ACCOMMODATIONS & SERVICES
The Operators shall be responsible to the passenger for supplying the services and accommodations outlined in this brochure, except where such services cannot be fulfilled or the itinerary is changed due to delays or other causes beyond the control of the Operators. In most circumstances, the Operators will do their best to provide comparable services, accommodation, and itineraries. No refunds will be given in this scenario.
One suitcase per person is allowed on our tours. Due to limited coach capacity, this single bag should weight should not exceed 50 lbs (23kg). Airline baggage allowance may vary by carrier. We regret we are unable to accept a second suitcase, or any luggage exceeding these limits. Air carriers may also impose fees if the size or weight limits on checked or carry-on luggage are exceeded. Carry-on bags should not exceed airline restrictions. For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches. No responsibility is accepted for loss of or damage to baggage or any of the tour participant’s belongings. Baggage insurance is recommended.
Please note that any request for a refund is subject to the terms and conditions of the brochure; no refund can be made for unused services, for unused transportation where group activity tickets are involved, or for voluntary modifications made by the tour participant.
Omega Tours and its employees and agents only act as representatives of the passengers and accept no responsibility for the passengers or for the quality of services provided in hotels, by airlines, trains, buses, or any other vehicle used in connection with the trip. This also applies to delays, luggage loss or damage, or accidents incurred by passengers resulting from the use of these means of transportation, whatever the cause. If for the comfort or well-being of passengers or for any other reason, it becomes necessary or advisable to change the itinerary or arrangements, these changes will be made without any compensation due.
Omega Tours shall not be liable for failure in any of its obligations including any loss or damage resulting from any delay, cancellation, adverse weather conditions, loss of personal belongings, illness, bodily injury, accident, death, deterioration of Services, inconvenience, loss of enjoyment, disappointment or frustration, either mental or physical due to any Acts of God, force majeure or third party wrongdoing.
All bookings made with any provider of transport, facilities, meals, other goods, or of any services, are subject to the terms and conditions imposed by them in relation to matters not covered by our agreement. This includes any of the above-mentioned Operators in the Omega Tours group of companies.
It is your responsibility to comply with the terms, conditions, or requirements of any service provider, or any country or governmental authorities, or to bear any costs or losses incurred as a consequence of your not complying with them.
Every effort is made to ensure product accuracy, however, Omega Tours cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.
Omega Tours constantly strives to improve its tour itineraries. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods, duplicate departures may operate, and sometimes in reverse order, in which case hotels may change from those stated on the itinerary pages.
We appreciate your business and look forward to serving all of your future needs.
3175 Rutherford Rd., Unit 55
Vaughan, Ontario L4K 5Y6
Tel: 905-695-1250 and Toll-Free: 1-800-663-4293
TICO Number: 50014570