This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.omegatours.ca (the “Site”).
WHO WE ARE
Omega Tours is a division of OST.travel Inc., a collection of travel brands, and Omega Tours is referred to in this policy as ‘us’, ‘we’, ‘our’ and is committed to protecting and respecting your informational privacy.
Omega Tours is TICO certified and registered under TICO Registration #50014459 and #50014570. We create unique and immersive experiences for travellers around the world.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you request information, contact us, sign up for our newsletter, make a purchase, or attempt to purchase through the Site, we collect certain information from you, including your name, gender, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”).
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with news, information, or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use Lucky Orange in order to better understand our users’ needs and to optimize this service and experience. This service allows us to better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) Lucky Orange uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in an anonymized form), device screen size, device type (unique device identifiers), browser information, and geographic location (city & country). Lucky Orange stores this information on our behalf in an anonymous user profile. For further details, please see luckyorange.com
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/ .
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
APPLICABLE LAW AND DISPUTE RESOLUTION
This privacy policy is subject to the law of Ontario, Canada, and you must bring any claims against us exclusively in the courts of Ontario, Canada.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@omegatours.ca or by mail using the details provided below:
Our website uses cookies.
What is a cookie?
When a user visits a website, a cookie is a file containing a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser. The file is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” or “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We use both session and persistent cookies on our website.
Our cookies do not contain any personal information that identifies a user. The personal information that we store about a user when they submit an inquiry or a form on our website may be linked to the information stored in and obtained from cookies.
Types of Cookies
Our site uses different types of cookies. Some cookies are placed by third-party services (from a different domain than the one you are visiting) that appear on our pages. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
Performance Cookies
Performance cookies allow us to understand visits and traffic sources so that we can improve our website based on user activity. They help us to understand what pages are most popular, where users may drop off the page and see what pages are not popular. By understanding how users move around our website, we can improve the content, layout information provided. All data collected is grouped and anonymous.
Functional Cookies
Functional cookies allow our website to give personalisation or enhanced functionality to our users. They may be added by a third party or by us, depending on the services added to our pages.
Targeting & Advertising Cookies
Targeting and advertising cookies are mainly set by our advertising partners. The data they collect may allow them to build a profile of interests to show you relevant adverts on other websites. No direct personal information is stored, but they will identify your browser or internet device uniquely.
Handling and Managing Cookies
You can delete cookies already stored on your computer. Blocking or deleting cookies, though, may hurt the usability of our site, and pages may not display properly. To learn more about managing cookies, see more below:
Learn More
To learn more about how cookies work, visit aboutcookies.org. Please note we have no affiliation with this website.
Contact Us
If you have any questions about our Cookie Policy or about how we process personal data, please contact us by e-mail at info@omegatours.ca or by mail using the details provided below:
Omega Tours ℅ OST.travel Inc. Privacy Policy
142 Westmount Avenue, 2nd Floor, Toronto, Ontario, M6H 3K6, Canada
Last Updated: August 2023